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Shop Policies

Shipping

Custom orders will ship 3-4 weeks after purchase date. Items will ship via USPS and will include tracking information.

Refunds and Exchanges

Custom orders will not be refunded after items have shipped.

FAQ

Frequently Asked Questions:

Q: I don't have one perfect picture of everyone in their outfits. Can I still order?
A: Yes! Feel free to send as many pictures as you need. It is helpful to have a close up of each person's face, as well as a full-length photo so that I can make sure everyone's height looks accurate. Pictures of outfits can be online images or pictured on the person in the photos you have sent ~ whichever is easiest for you!

Q: Where should I send the pictures?
A: Please email pictures to paperandfox@gmail.com

Q: Can I see the portrait before you send it?
A: Yes! I will email you  a preview of the  the painted portrait.

Q: What is your current turnaround time?
A: Portraits will ship 3-4 weeks, unless otherwise noted.


Thanks for shopping at Paper and Fox! Please message me if you have any other questions!